Shipping Policy – Keira Melbourne

We value efficient and careful delivery of your orders. We recommend that you read our shipping policy carefully.

Order Processing

• All orders are processed within 3 to 5 business days.

• Once your order has been processed, you will receive a confirmation email with tracking information.

Delivery Time

• After your order has been processed, delivery usually takes 8 to 16 business days.

• Please note that delivery times may vary depending on your location and unforeseen circumstances.

• In the rare and unfortunate case of a shipping delay, please contact our customer service team at info@keira-melbourne.com, so we can work together on a solution.

Premium Insured Shipping

• By purchasing Premium Insured Shipping at checkout, you are entitled to a free replacement if your product is damaged, lost, or stolen during transit.

• Without Premium Insured Shipping, Keira Melbourne is not responsible for damage or loss of packages during transport.

Shipping Carriers

To ensure a smooth and reliable process, we work with several international courier services such as Australia Post, DHL Express, DPD Australia, and other logistics partners, depending on your region.

Shipping Costs

• We offer free shipping within Australia.

Order Tracking

• Once your order has been shipped, you will receive an email with tracking information so you can follow the progress of your package.

Customs and Taxes

• International orders may be subject to customs duties and taxes.

• These charges are the responsibility of the customer and are not included in our product or shipping prices.

Questions

If you have any questions or concerns about your order, please contact our customer service team at info@keira-melbourne.com.